You have the right to withdraw from this contract within fourteen days without stating a reason.
The withdrawal period is fourteen days from the day on which you or a person named by you who is not the shipper take possession of the goods. In order to exercise your withdrawal right, you must inform us (EMMIE GRAY GmbH, Hansaallee 321, 40549 Düsseldorf, e-Mail firstname.lastname@example.org) by submitting a clear statement (e.g. a letter mailed per post, fax or email) about your decision to revoke this contract. You may - but do not have to - use the supplied sample withdrawal form.
To observe the withdrawal period it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the period.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we must refund all payments that we have received from you, including the shipping costs (excluding the additional costs arising from you choosing another shipping method from the cheapest standard method offered by us), immediately and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract was received by us. For the refund we use the same payment method that you have used for the initial transaction, unless expressly otherwise agreed and in no case will fees be calculate for such refund.
We may refuse to refund until we have received the goods or you have provided proof that you have shipped them, whichever comes first.
You shall send back or return the goods immediately, and in any case no later than within fourteen days as of the day of the withdrawal notification, to us at EMMIE GRAY GmbH, Hansaallee 321, 40549 Düsseldorf, Germany, or email email@example.com. The period is deemed observed if you ship the goods before expiry of the period of fourteen days.
We bear the costs of return shipping.
You are only liable for any loss of value of the goods if this loss of value is the result of actions not necessary for the inspection of the condition, characteristics and functionality of the goods.
EXCLUSION OF WITHDRAWAL
However, the right of withdrawal does not exist for the following contracts in particular:
· Contracts for the delivery of goods which have not been prefabricated and whose manufacturing requires an individual selection or designation by the customers, or which have clearly been customised to meet the customer’s needs,
· Contracts for the delivery of perishable goods (especially flowers) or goods whose expiry date would be reached soon,
· Contracts for the delivery of sealed goods, which are not suitable for return due to health protection or hygienic reasons, if the seal was removed after delivery,
· Contracts for the delivery of sound and video recordings or computer software in a sealed packaging, if the deals was removed after delivery.
SAMPLE WITHDRAWAL FORM
(If you wish to withdraw from the contract, please fill in this form and return it us.)
EMMIE GRAY GmbH
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the performance of the following services (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
(If available, please reference the order number; this has no effect on the validity of the withdrawal):
Signature of the consumer(s) (only for notification in paper form)
(*) Delete as applicable.